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Frequently Asked Questions.

If you still have a question, see the team on reception. We know (almost) everything

Can I trial the Gym?
Yes absolutely! You are welcome to trial a class or the equipment for free as a once off. We don’t offer any trial memberships, however, all our Direct Debit memberships are no minimum contracts, so you aren’t locked in!
Do you accept Fitness Passport?
Yes we do! There is a one off joining fee for $95. You will then have Platinum level membership, which includes our Group Fitness classes and 24 hour access to equipment. 
Do you have lockers?
We have lockers available for you to use free of charge. Enter your own code each time you use it. 
How old do I have to be to go to the gym?
You can join the gym once you've turned 12 years old. We have a Youthfit membership for High School students for $14 per week. This membership requires a (free) program to be completed prior to the membership starting.
How do you book a Group Fitness Class?
Download The Gap Fitness app to book your next class, up to 12 hours in advance. If the class is full, you will go on the waitlist (but will most likely end up in the class!).
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You can also book online, click here. Just make sure to select 'book a class' from the drop down list.
What do I need to bring to the gym?
You must have suitable footwear, gym Towel & Yoga Mat if doing any floor work classes ie: BodyBalance, Pilates, Yoga. Also bring your access key and remember to scan in.
Do you have bathrooms?
Yes we have 2 toilets and 2 showers in both male and female bathrooms – female bathroom also has a hairdryer.
Can I get a program done up? 
Yes, we have trainers available for a once off program writing session. You can book with our PT Rhys at reception, or with Alana, Damien & Odie by contacting them directly. Check out all our trainers here
Can I book Personal Training? 
Yes, whether you're wanting one-on-one training, or training with a friend. Whether you're after weekly or sporadic training. Find the best fit for you!
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Check out our PT’s here.
Can I put my membership on hold?
Yes, all members are able to hold their memberships for 4 weeks every year free of charge. After that, it is only $3 per week to suspend your membership.
How much notice do I need to cancel my membership?
Just give us 2 weeks notice and we'll cancel your membership. 
Will I be charged for cancelling a Group Fitness class?
We have a $5 late cancellation and 'no show' fee.  A late cancellation is a class cancelled within 30 minute of its start time. Make sure to only book your spot if you're set on attending, and if something comes up - make sure to cancel as soon as possible to avoid the automatic fee. 

We understand that sometimes life doesn't go to plan. If you have a valid reason for missing a class, just contact our friendly reception. 
 
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